Policy on Conflict Resolution
DISPUTE RESOLUTION MECHANISM
1. Complaint reception:
Vietseo.com will receive all complaints and provide maximum support to customers related to transactions on the website: https://vietseo.com/
In case of disputes, Vietseo.com emphasizes negotiation and reconciliation solutions between parties to maintain customer trust in the quality of Vietseo.com's services and to carry out the complaint handling process.
Contact method: Customers can submit complaints related to transactions conducted on the website by contacting Vietseo.com or the Seller, through one of the following methods:
- Phone: 0917212969
- Email: vietseo@vietseo.com
- Send written documents or meet directly at the office address:
VIET SEO TECHNOLOGY AND SERVICES ONE MEMBER LIMITED LIABILITY COMPANY.
Main office: No. 299/11, Quarter 2, Tan Dinh Ward, Ben Cat Town, Binh Duong Province, Vietnam
Legal representative: Mai Ngoc Thanh - title: Chairman of the company and Director
Phone number: 0917212969 Email: vietseo@vietseo.com
2. Responsibility for resolving complaints:
- Complaints related to the Company's services on the website https://vietseo.com/. Such as complaints about posted information, complaints about information security policies, etc., Vietseo.com will be responsible for resolving them for the complainant within 24 hours from the time of receiving the complaint.
- Complaints related to goods, transactions, compensation, warranty for goods and services, Customers and Sellers will negotiate to resolve the complaints with each other. However, Vietseo.com will support customers according to Vietseo.com's complaint policy as follows:
- vn is a place for people to exchange information easily and effectively. All transactions regarding goods and services are agreed upon by Customers and Sellers. However, to further support consumer rights, Vietseo.com commits to assist customers in resolving dispute-related complaints.
- vn is not responsible for resolving complaints for Customers related to the legality, accuracy of information, characteristics of goods, and services. However, Vietseo.com plays a role in providing information to Customers and other support within its capabilities to help Customers protect their legitimate rights.
- vn receives information from Customers to check, verify, and manage the content of information posted on the electronic commerce trading floor.
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