Warranty policy
Our warranty policy includes:
- Warranty policy for Websites
- Regarding server / Hosting
- Other agreements
Website Warranty Policy
Lifetime warranty for website source code
For all website functionalities built by us
We will not warrant if:
- The source code is tampered with by a third party not affiliated with Vietseo
- Force majeure cases (*) occur
- Support is requested beyond 3 months after acceptance testing
This support policy includes:
- Website usage guidance
- Consultation and resolution of arising issues
This support policy will not cover:
- Adding banners
- Adding website content
- Migrating website from one hosting to another
(*) Force majeure cases include:
- Natural disasters such as rain, floods, fires, storms, tsunamis, etc.
- Social events such as wars, coups, strikes, embargoes, changes in government policies
- Other events: fuel shortages, network errors
Regarding Server / Hosting
If the server is managed by Vietseo
We are responsible for:
- Repairing and resolving any occurring issues
- Backing up website data for our clients
- Ensuring the performance and speed of the website
If the server is managed by the Client
We will provide guidance and advice on resolving issues, but we will not be responsible for any arising errors.
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